Privacy Policy

Privacy Policy

Effective Date: 1st May 2025

Company Name: Think Menai Ltd
Company Number: 16363058
Registered Office: Capel Bethel Vestry, Stryd Fawr, Caernarfon, LL54 6PL
Privacy Contact: privacy@thinkmenai.com

1. Introduction

Think Menai Ltd is committed to protecting your privacy and handling your personal data responsibly and transparently. This policy explains what data we collect, why we collect it, how we use it, and your rights under UK data protection law.

2. What Data We Collect

We may collect and process the following types of personal data:

• Contact information: Name, email address, phone number
• Account data: Login credentials, preferences, subscription info
• Billing info: When making purchases or using paid tools (processed securely via Stripe)
• Usage data: IP address, browser type, pages visited, actions taken on our site
• Marketing preferences: When you opt into emails, newsletters, or downloads
• Uploaded content or documents: In cases where our tools require user input or data for AI processing

We do not knowingly collect personal data from children under 16.

3. How We Collect Your Data

We collect data when you:

• Sign up for an account
• Download a resource
• Make a purchase
• Fill out a form
• Use our SaaS products
• Open or click marketing emails
• Browse our website (via cookies and tracking tools)

4. Why We Process Your Data

We only collect and process personal data where we have a legal basis to do so. These include:

• Contractual necessity – to provide access to your account or services
• Consent – for email marketing, tracking cookies, or voluntary downloads
• Legal obligation – for accounting and compliance with UK law
• Legitimate interest – to improve our services, protect our site, or market responsibly

5. How We Use Your Data

We may use your data to:

• Deliver products and services you've requested
• Provide customer support
• Send email updates and marketing (if opted in)
• Analyse behaviour to improve our platform
• Ensure security and prevent misuse
• Fulfil legal or financial recordkeeping obligations

We do not sell or rent your personal data to third parties.

6. Who We Share Data With

We only share data with trusted service providers who help us run our business. These include:

• Stripe (payment processing)
• Google Analytics (website usage tracking)
• Facebook Pixel (for retargeting)
• Hotjar (user behaviour analysis)
• Email platforms (e.g. SMTP2Go, MailerLite, ConvertKit)
• Cloud infrastructure providers (e.g. hosting, backups)

All partners are required to comply with data protection regulations and only process your data under our instruction.

7. Cookies and Tracking

Our site uses cookies and similar tracking technologies to:

• Monitor site performance and usage
• Personalise content and ads
• Improve security and reliability

When you first visit our site, you will be asked to accept or decline non-essential cookies. You can change these preferences at any time.

8. Data Retention

We keep your data only for as long as necessary:

• Account data: for the duration of your account and up to 6 years after
• Marketing preferences: until you unsubscribe
• Financial records: for at least 6 years (for legal reasons)
• Analytics/cookies: based on tool settings (typically 12–24 months)

9. Your Rights (UK GDPR)

You have the right to:

• Access a copy of your personal data
• Correct any inaccuracies
• Withdraw consent at any time
• Request data deletion ("right to be forgotten")
• Object to certain types of processing
• Port your data to another provider
• Lodge a complaint with the ICO at ico.org.uk

To exercise these rights, please email privacy@thinkmenai.com.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and secure hosting. Despite our efforts, no system is 100% secure, so we encourage you to use strong passwords and avoid sharing sensitive data unnecessarily.

11. International Data Transfers

Your data may be processed outside the UK or EU, but only where adequate protections are in place. We rely on trusted providers who are part of international frameworks like the EU–US Data Privacy Framework or use Standard Contractual Clauses (SCCs).

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here, and significant updates may be emailed to users with active accounts or subscriptions.

13. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact:
Email: privacy@thinkmenai.com
Registered Office: Capel Bethel Vestry, Stryd Fawr, Caernarfon, LL54 6PL